Please read these terms carefully before selling on Kofi Trade.
Notice: By registering as a vendor on Kofi Trade,
you agree to comply with all the terms and conditions outlined on this page.
Failure to comply may result in account suspension or termination.
Vendor Eligibility
Vendors must be at least 18 years old and possess a valid Business Registration or Ghana Card for Ghana-based sellers.
Vendors must provide their Business Name, Bank or Mobile Money details, Tax Identification Number (TIN), Product Catalogue, and Contact Information.
Prohibited products include counterfeit goods, weapons, illegal drugs, adult items, and perishables without the required licenses.
Kofi Trade reserves the right to approve or reject any vendor application within 5 business days.
Each vendor is permitted only one store account. Multiple accounts may result in suspension.
Product Standards
All product information must be accurate, including title, description, price, images, and stock quantity.
No misleading claims are allowed. Products described as "Original" must be verifiable. Keyword stuffing is prohibited.
Product images must be at least 1000 × 1000 pixels, have a white background, and contain no watermarks.
Vendors determine product pricing. A platform commission fee will be deducted from every successful sale.
Out-of-stock products must be updated within 24 hours.
Kofi Trade reserves the right to remove listings that violate intellectual property, safety, or quality standards.
Fulfillment Standards
Orders must be confirmed within 12 hours and shipped within 2–3 business days.
Vendors in Accra must provide delivery or pickup options. Vendors outside Accra must work with approved logistics partners.
Packaging must be secure and should not display competitor branding when using platform delivery.
Tracking numbers must be uploaded within 24 hours after shipment.
A late shipment rate exceeding 5% per month may result in warnings. Rates above 10% may lead to suspension.
If the wrong item is shipped, the vendor is responsible for return shipping and replacement costs.
Returns & Refunds
Customers have 7 days to request a return for defective or incorrect items.
Returns due to a change of mind are accepted at the vendor's discretion within 3 days, provided the item remains unused.
Approved refunds will be processed to the customer's wallet or bank account within 3–5 business days after the returned item is received.
Vendors must respond to customer inquiries within 24 hours. Response rates below 80% may result in penalties.
Kofi Trade will mediate disputes. The platform's decision shall be final. Three dispute losses within 30 days may trigger an account review.
Fraudulent activities such as fake tracking numbers or ghost inventory will result in immediate account termination and forfeiture of pending payouts.
Fees & Payments
Commission rates vary by category (e.g., Electronics 8%, Fashion 12%). Final commission rates are published on the Vendor Dashboard.
Listing products is free. Payment gateway charges of approximately 2.5% apply to each transaction.
Payouts are processed every Friday for eligible orders completed at least seven days earlier.
The minimum payout amount is GHS 50. Payments are made via Bank Transfer or Mobile Money.
Vendors are expected to maintain an account rating above 4.0 and a cancellation rate below 3%.
For fraud prevention, Kofi Trade may hold funds for up to 14 days for newly registered vendors.
Agreement
By registering and selling on Kofi Trade, you acknowledge that you have read,
understood, and agreed to these Vendor Terms & Conditions. Kofi Trade reserves
the right to update these terms at any time. Continued use of the platform
constitutes acceptance of any revised terms.
